Busy overtasked people focused on immediate issues and problems can lose track of a larger vision and the overall customer experience culture. CX Day is that moment, a pause during the year, when your company can take a breather, refresh and recommit to the customer experience, and show the customer love in your company.
Celebrating CX Day within your organization is a great way to:
Here are some celebrations from last year
Sheryl Warren, Corporate Vice President – Service, New York Life Insurance Company shares:
New York Life’s company-wide events encourage us to discuss our roles in ensuring great customer experiences.
On October 1, 2013, New York Life participated in the first Customer Experience Day celebration, which kicked off with 11 customer service leaders sharing their customer experience insights at a series of roundtable discussions in the New York City headquarters. Similar discussions about the customer experience were held at the Cleveland, Dallas, and Minneapolis Service and Underwriting Centers.
The day was part of a larger company-wide effort to acknowledge individuals who are creating exceptional experiences for our customers, as well as creating an opportunity for us to discuss what it means to provide great customer service.
On October 10, we also participated in National Customer Service Week with a nationwide event for all of our 2200-plus Insurance Group - Service employees in our offices nationwide. Celebrating "Employee Appreciation Day" expressed appreciation to our employees for what they do every day to make every customer experience a positive one.
“We are making the customer experience the core of everything we do, regardless of where you sit in the organization,” shares Sheryl Warren, who was responsible for proposing and organizing our first Customer Experience Day. “The inaugural event we just had and the upcoming events are simply the start of many more great efforts to come.”
Customer Experience Day Activities at New York Life - October 1, 2013