CX Impact Awards: Congratulations to the 2014 Winners!

CX Impact Awards recognize individuals that are exemplifying excellent customer experience and making an impact on the organization and its customers. From front-line employees to senior leaders, these awards showcase professionals from all backgrounds and industries who have successfully led or supported customer experience, voice of customer, or other initiatives in pursuit of specific customer experience goals within his or her organization on behalf of clients.


Company: Medallia
Twitter: @Medallia
Blog: http://blog.medallia.com

 


Company: ACT
Twitter:@KatyCobian


Company: Johnson Controls, Inc.
Twitter:@KristyElmore

 


Company: Hagerty Insurance Agency, LLC


Company: Adobe
Twitter:@TechCX

 


Company: Confirmit
Twitter:@AnnetteFranz
Blog:http://cxjourney.blogspot.com


Company: EXPRESS
Twitter:@JKaniaris

 


Company: Crowe Horwath LLP
Twitter:@MorrisMichelleK


Company: EMC
Twitter:@CAMuise4
Blog: https://infocus.emc.com/author/carolyn_muise/

 


Company: Tyco SimplexGrinnell
Twitter:@KSharicz
Blog: http://kesghr.blogspot.com

Judging Panel

Special thank you to the 2014 CX Impact Award Judging Panel: 

Rachel Buckley, Vice President Global Customer Experience, Thomson Reuters
Lou Carbone, Experience Consultant, Experience Engineering
Tabitha Dunn, Managing Director, Customer Insights, Citrix Systems
Ryan Pellet, Senior Vice President, Nexidia and 2013 CX Impact Award Winner
Nancy Porte, VP, Customer Experience, Verint and 2013 CX Impact Award Winner

CX Impact Awards Committee

A big thank you to our CX Impact Awards Committee: 

Doug Balson, Ben Easaw, Tammy Feverston, Ian Golding, Jeanne Kocher, Brian Lunde, Sami Nuwar, Roberta O'Keith, Donna Peeples, Lorraine Schumacher and Kevin Zyskowsky.

Award Descriptions

CX Impact Awards recognize individuals that are exemplifying excellent customer experience and making an impact on the organization and its customers. From front-line employees to senior leaders, these awards showcase professionals from all backgrounds and industries who have successfully led or supported customer experience, voice of customer, or other initiatives in pursuit of specific customer experience goals within his or her organization on behalf of clients.

Outstanding Achievement – Practitioner

This award is aimed at individuals from front-line employees to senior leaders who practice excellence in CX within their organization or the CX industry and consistently leads or drives outstanding CX related efforts within their organization or the CX industry.  The nominee inspires excellence in all aspects of the CX disciplines and elevates everyone involved to a new level.  

Award winners will be selected from all company levels including:


Judges will be looking for indication of the following:

Outstanding Achievement – Provider

This award is aimed at individuals who are consultants or vendors in our field dedicated to developing the CX industry through innovative approaches, trained expertise and patient instruction. The nominee inspires excellence in all aspects of the CX disciplines and elevates everyone involved to a new level.  

Judges will be looking for indication of the following:

 

2013 Winners

Check out some of last year's CX Impact Awards winners! Chosen from dozens of entries, these individuals represent customer experience excellence. You can see all of the 2013 winners here.

Stephanie Bottner, Pear Tree Greetings

What an honor! While this award signifies the progress we have made, there is always more to do. We take this award as further initiative to push ourselves even harder. Thank you!

Scott Burditt, UMB Bank

This honor is for all associates at UMB who commit to delivering the unparalleled customer experience every day they walk in the door to help our clients achieve financial confidence.

Nancy Porte, Verint

What a great honor to be named amongst the recipients of the first annual CX Impact Awards. I'm pleased to see the work we collectively do to encourage and embed customer-centricity into our corporate cultures gain recognition.


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