2017 Award Information
CX Impact Awards recognize individuals that exemplify excellent customer experience and make a profound impact on their organization and its customers. From front-line employees to senior leaders, these awards showcase professionals from all backgrounds and industries who have successfully led or supported customer experience, voice of customer, or other initiatives in pursuit of specific customer experience goals within his or her organization on behalf of clients.
2017 CX Impact Award FINALISTS!
2017 CX Impact Award Finalists (Practitioner)
Heather Avery, Vice President, Customer Strategy & Analytics, Aflac
Chad Bailey, Project Lead, Premera
Jami Blake, Director, Voice of Customer, Tiffany & Co.
Alison Circle, CCXP, Chief Customer Experience Officer, Columbus Metropolitan Library
Dan DeSimone, Director of Returns and Allowances, Dorel Juvenile
Dr. Himanshu Dutt, Head CRM, Customer Experience, Bajaj Capital
Adam Elster, President, Global Field Operations, CA Technologies
Jason Franklin, Sr. Learning Experience Designer, Adobe
Lupe Gonzalez, Vice President, Customer Experience, Headspace, Inc.
Musa Hanhan, Senior Director, Global Customer Experience & NPS, Genesys
David Hentz, Customer Advocacy Leader, NCR
Edward Hobart, CCXP, Customer Support Experience Manager, Zoetis
Tanner Hopkins, Customer Experience Manager, Thumbtack
Stephanie Linville, CCXP, Director of Market Intelligence, Quality & Training, Wheaton World Wide Moving | Bekins Van Lines
Frank Mona III, Senior Director Client Partner Services, Sutherland Global Services, Inc.
Kelly Ohaver, Customer Experience Manager, City of Centennial
Sarah Park, Associate Manager, Customer & Market Insights, Salesforce
Andrea Rosenbaum, Director of Advancement, YMCA
Joseph Wilson, Customer Retention Leader, Equifax
Allison Windon, Global Director of Customer Experience, Allianz Global Corporate and Specialty
2017 CX Impact Award Finalists (Provider)
Shelly Chandler, CCXP, Vice President of Customer Experience Consulting, Confirmit
Michelle Freeman, Customer Experience Lead, Sparks Grove (North Highland)
Laurent Ghio, CCXP, Product Marketing Manager, Quadient
Nancy Porte, CCXP, Vice President Global Customer Experience, Verint
Claudia Vale, CCXP, Managing Partner, FLWOW!
Brennan Wilkie, SVP Customer Experience Strategy, InMoment
Paul Herdman, VP, Customer Experience, inContact