CX Impact Awards

2017 Award Judges

Meet our exceptional 2017 CX Impact Award judging panel

Natalie Schneider, CCXP
Natalie Schneider, CCXPVice President Customer Experience, Anthem, Inc.
Carlos Pimenta
Carlos PimentaCEO, Macquarium, Inc.
Neil Sharp,CCXP
Neil Sharp,CCXPPartner, PEN CX
Chantel Botha, CCXP
Chantel Botha, CCXPCustomer Experience Strategist, Brandlove
Stephanie Thum
Stephanie ThumCapitol Management Consulting

2017 Award Information

CX Impact Awards recognize individuals that exemplify excellent customer experience and make a profound impact on their organization and its customers. From front-line employees to senior leaders, these awards showcase professionals from all backgrounds and industries who have successfully led or supported customer experience, voice of customer, or other initiatives in pursuit of specific customer experience goals within his or her organization on behalf of clients.

2017 CX Impact Award FINALISTS!

2017 CX Impact Award Finalists (Practitioner)

Heather Avery, Vice President, Customer Strategy & Analytics, Aflac

Chad Bailey, Project Lead, Premera

Jami Blake, Director, Voice of Customer, Tiffany & Co.

Alison Circle, CCXP, Chief Customer Experience Officer, Columbus Metropolitan Library

Dan DeSimone, Director of Returns and Allowances, Dorel Juvenile

Dr. Himanshu Dutt, Head CRM, Customer Experience, Bajaj Capital

Adam Elster, President, Global Field Operations, CA Technologies

Jason Franklin, Sr. Learning Experience Designer, Adobe

Lupe Gonzalez, Vice President, Customer Experience, Headspace, Inc.

Musa Hanhan, Senior Director, Global Customer Experience & NPS, Genesys

David Hentz, Customer Advocacy Leader, NCR

Edward Hobart, CCXP, Customer Support Experience Manager, Zoetis

Tanner Hopkins, Customer Experience Manager, Thumbtack

Stephanie Linville, CCXP, Director of Market Intelligence, Quality & Training, Wheaton World Wide Moving | Bekins Van Lines

Frank Mona III, Senior Director Client Partner Services, Sutherland Global Services, Inc.

Kelly Ohaver, Customer Experience Manager, City of Centennial

Sarah Park, Associate Manager, Customer & Market Insights, Salesforce

Andrea Rosenbaum, Director of Advancement, YMCA

Joseph Wilson, Customer Retention Leader, Equifax

Allison Windon, Global Director of Customer Experience, Allianz Global Corporate and Specialty


2017 CX Impact Award Finalists (Provider)

Shelly Chandler, CCXP, Vice President of Customer Experience Consulting, Confirmit

Michelle Freeman, Customer Experience Lead, Sparks Grove (North Highland)

Laurent Ghio, CCXP, Product Marketing Manager, Quadient

Nancy Porte, CCXP, Vice President Global Customer Experience, Verint

Claudia Vale, CCXP, Managing Partner, FLWOW!

Brennan Wilkie, SVP Customer Experience Strategy, InMoment

Paul Herdman, VP, Customer Experience, inContact

What distinguishes a CX Day Impact Award Winner?

What achievements or contributions has the nominee made to the business, customers and/or the CX industry?
What measurable impact has the nominee made on the team or organization in the past?
How does the nominee stand out from the crowd? Be sure to include any in-house or customer recognition.
What steps has the nominee taken to develop their knowledge and application of the CX competencies?

View the 2016 CX Impact Award Winners

View the 2015 CX Impact Award Winners