Cheers! Grab your favorite beverage and raise a toast to CX. Close out CX Day with a celebratory toast. Join your CXPA Board and CX community and add your virtual toast to Facebook and tag us. (October 1, on-demand)
We’re excited to see what’s happening at CX Day events across the globe. Check back October 1 for posts as they are updated.
On October 1st, dedicate a social media post to acknowledge CX advocates on your team, appreciate your customers or shout out the CX department at your company. We can't wait to see your special #CXDayToast2019 post! 🍾🥂 ... See MoreSee Less
We have several CX activities planned throughout the day.
First we’ll start the day with coffee and CX-cake offered to the CX team by our CEO.
We’ll repeat (recently hosted by CXPA) webinar the #IpsosCX5forces webinar internally to our teams. Throughout the day we’ll share CX quotes by our CX team members on social media and possibly some video material of the day itself towards the end of the day.
Microsoft will be celebrating CX Day, and ‘Connecting CX Across Microsoft’ with a conference, and hosting the first ever CX Expo at our Corporate Offices in Redmond, Washington. The conference will include Microsoft CX Leaders sharing how CX is advancing across the company globally and recognizing our customer centric culture and individuals that continuously work to improve the Customer Experience. We will have a very special keynote speaker, Jeanne Bliss, CX Industry Leader, book author and Co-Founder of CXPA. The conference will be followed by the CX EXPO where guests will meet and network with the Microsoft teams that work to improve the customer experience at Microsoft.
On a global level, some Microsoft area teams are hosting local CX Day celebrations to continue the pursuit of Customer Experience excellence.
For CX Day 2019 Nepa will be hosting a webinar entitled, “How to create a VoC program that actually works.” This webinar will feature Faith Adams, Senior Analyst (CX) at Forrester. We will discuss findings from Forrester research on starting, improving, and transitioning VoC programs.
If you are considering a new VoC program or re-considering an existing one, you’ll receive practical tips on how to assess your options to get to actionable CX insight. Insights will draw on Forrester’s proprietary research on “How to Build Your Voice Of The Customer Program,” “How to Drive Action with Your Voice of Customer Program” and “How to Transition Your Voice-Of-The-Customer.”
At Genesys we’re passionate about delivering exceptional customer experience. So we celebrate our teams and our customers on CX Day. But we don’t stop there. When you’re like us, you live the CX life—24/7/365. CX Day, CX Week, CX Life.
When everything else in our customers’ lives is available on demand, when and how they want it, interacting with our businesses should be that simple, too. We believe that a great customer experience is personalized for your customer’s benefit, making everything they do with you easy.
Learn more about customer experience at Genesys, the ways our customers and team members take CX to the next level, and how we’re working every day to make CX Day truly our way of life.
This year’s special features include:
Webinar with CX pioneer and practitioner, Jeanne Bliss with our Genesys CEO, Tony Bates
CX Heroes: an opportunity for you to recognize the people who make your experiences exceptional and connect the important moments in your life.
Educational content with tips for improving customer experience and stories of our customers who’ve upped their CX game
Customer appreciation videos called “20 people, 1 question”
On CX Day, we’ll be celebrating at Genesys offices around the world. We’ll also recognize our own CX Heroes who’ve gone above and beyond for our customers. Everyone can join in the celebration and win fun prizes with a social media CX scavenger hunt.
CenturyLink, a global technology company with 43,000 employees, will be recognizing CX Day at many of its locations around the world. The theme will be OWN THE EXPERIENCE and focus on how we are transforming the business for an optimal employee and customer experience. The goal of the day is to celebrate our customers and employees, drive CX transformation awareness and
excitement, and emphasize employee ownership.
Here’s a snapshot of some of the activities CenturyLink has planned:
CX Twitter chat featuring CX experts from a variety of backgrounds.
Feature blog content from the VP of CX.
Customer thank you messages for employees to utilize.
Thank our employees through the employee recognition program with a CX Day badge.
Launch a splash on its intranet site featuring stories capturing the transformative work that’s been done in CX.
All-employee CX Day kick-off webcast featuring CenturyLink executives providing their CX vision, and the transformations underway to bring its CX and EX to the next level.
Webcast “Outside-In” panel, featuring trailblazers from the industry to talk about how they’re driving CX innovation.
Transformation booths in the main cafeteria show casing CX and EX improvements.
CX photo booth aligned without CX guiding principles.
Phone app that allows employees to record and upload videos describing how they personally have an impact on CX.
We are celebrating CX Day this year with a special two hour event for all team members. We will have customer service activities, a panel discussion, photo booth, refreshments, and giveaways! Last year was fantastic and we anticipate this year being even more so!
DHG plans to celebrate client experience during the entire week of September 30th. Each day employees will be encouraged to participate by engaging in a simple activity that connects them to our DHG CX Vision and Service Guidelines. We’ll kick off the week recognizing the internal and external client facing employees with the most service recognitions in 2019 to date.
Monday: We will distribute our internal CX Annual Report and encourage team members to recognize another team member for great service
Tuesday: Reach out and thank a client for their relationship (wish them a happy CX Day)
Wednesday: Write a positive review or personal note to someone that provided you great service
Thursday: Share a client experience story for our CX Strong campaign
Friday: Write down a commitment related to improving your own service delivery in one of our service guideline areas
We’ll wrap up the week with the firm-wide unveiling of our new best practices guide, crowd-sourced from DHG team members.
We are planning to conduct a workshop to improve the quality of life of people who live in the countryside and have to make use of medical services in the city. We will do it using the CX and the Service Design method. We will analyze all the touch points and formulate some ideas that will then be presented to the health authorities in Cali Colombia.
For us at Lindström, it all started in 2018 with the introduction of Lindström Customer Journey and CX Week – we decided to dedicate our first week of October to celebrating our customers.
This year, we are definitely planning something special! Using our customer feedback measurement portal, we appointed the customers that gave us most feedback in each country subsidiary, and will be visiting them during 30 September – 4 October so express how grateful we are!
The grand finale of our CX Week will be a CX Day event on 4th October. Together with our customers and employees, we will together find out how a sustainable brand can offer excellent customer experience. Thomas Kolster, aka Mr. Goodvertising, an international expert in sustainable communication, author and speaker, will be joining us at CX Day to share his thoughts on sustainability, branding and customer experience.
Excellent customer experience requires true actions. A Perfect Day game, both mobile and computer-friendly, will support customer centricity by challenging Lindström’s personnel to complete customer experience related tasks during October and November. Purpose of the game is creating excellent customer experience and supporting cross-silo teamwork through completing concrete actions in a fun gamified manner. Material from the completed tasks will serve for marketing, communications and customer insight collecting purposes.
On October 1, 2019, Milrose Consultants, Inc. will celebrate its 2nd Annual CX Day, a global celebration of our customer-centric culture and recognition of colleagues who create exceptional experiences for our clients every day. Our headquarters in New York, NY along with our regional offices in New Jersey, Long Island, Connecticut, Pennsylvania, and Washington, D.C. will be participating in the
We will kick off CX Day with a companywide presentation on our client experience accomplishments in the past year as well as our future CX goals. Additionally, we recognize and celebrate employees/teams that demonstrate excellent client service skills.
We will also (some during CX Week):
Issue a thank you ecard to our clients
Issue personalized thank you cards to our clients/colleagues
Offer a free eBook/whitepaper to all our contacts
Post a newsletter article/vlog about CX Day and what CX means to us
Run a social media campaign based on our positive client testimonials
Play CX themed games
Conduct internal CX training sessions
Issue an employee engagement survey
Issue customer satisfaction surveys
Post on our internal systems about:
Highlight client projects
Issue “Customer (Client) Hero” badges to employees
Sharjah Electricity and Water Authority (SEWA) on it’s way to celebrate the Customer Service Week 2019.
Sharjah Electricity and Water Authority (SEWA) is all set to celebrate its SECOND SEWA Customer Service Week from 07th to 11th October 2019 in line with the National Customer Service Week on the theme “The MAGIC of SERVICE”. SEWA is celebrating Customer Service Week to provide a unique opportunity for service and support to it’s customers. The event serves dual purpose- boost up Customer Experience and motivate our employees.
Dr. Rashid Alleem, Chairman of SEWA said, “Wowing our customers means not only meeting their expectations, but also exceeding them and whatever you do must have emotional impact”. We believe creating an emotional connection with our customers is the key to customer support, to make it more meaningful and to create value, we decided to celebrate the whole month of October as Customer Service Month.
During the month we are providing free Medical Camp at all the CUSTOMER HAPPINESS CENTERS along with this all the touch points and CUSTOMER HAPPINESS CENTERS will give away free gifts contains utility items like mini package of Zulal Water, Pocket Diaries to its customers and to celebrate CSW further there will be an EXCELLENCE AWARDS night to appreciate and recognize the customer service professionals for their immense contribution to wowing the customers.
With this SEWA is also launching two unique initiatives with SEWA CX Unit – an interactive WEBSITE (www.sewa-cxunit.com) and ENRICHMENT COURSES (The SEWA Customer Centric Model). The main goal of these initiatives is to LEARN and GROW together.
Let’s go hand in hand and make some MAGIC for the customers.
As a customer experience solutions provider, our number 1 priority is CX! and on this occasion, we are planing to celebrate with our dedicated and hardworking staff, as they are the mean in which we deliver our exceptional services and achieve excellency in customer experience.
The idea is to simply distribute small gifts and sweets presented from the management, as a token of our appreciation to what they do on daily bases. This initiative will be utilized and communicated across our social media platforms to share our experience and excitement with the world, and to be a part of CX Day celebrations.
Voice of the Customer Wall – large colour posters featuring real customer verbatims from recent brand sentiment surveys, so staff can read comments and learn what our customers really say, then discuss how we can improve.
Customer Journey Mapping workshops – Using a fun example of buying a cup of coffee, learn how to turn a legacy process into a rich CJM filled with improvement opportunities.
Social media posts – Encourage staff to post their photos and customer commitments on LinkedIn with the #CXDay2019 hashtag.
Leave business reviews – Encourage staff to complete surveys for companies they are customers of, or leave Google/Facebook reviews for businesses they love.
Employee Experience – Encourage staff to start tracking their daily experience at work using a phone app, then take these to their 1- on-1s to discuss with their manager, and make real-time improvements.
For our 2019 CX day celebration, we will have the largest Applied Journey Architect Program group ever. We will be gathering at Henley and will be presenting our customer centric work during the day. This will be the most unique learning experience to coincide with CX day and we will be sharing resources and posting artefacts as we create it! We are super excited to build knowledge across Africa and the World!
Celebramos el día de la Experiencia de Cliente apoyando uno de los eventos más grandes de Chile relacionados a la temática en la 5ta Conferencia internacional de experiencia de clientes y también con la realización el evento local CX DAY SCL 2019, donde somos sponsor y sorteamos licencias gratuitas entre los asistentes a los eventos gratuitos.
At LitmusWorld, it is not about celebrating the customer on a specific day. We rejoice our customers’ voices every day of the year.
However, we carry out special celebrations during the week of the world CX Day. The entire 1st week of October is dedicated to taking special initiatives to train, enlighten and engage stakeholders in customer-first activities that can eventually help them create memorable experiences for their customers.
Here’s what we’ve got planned this year:
A dedicated CX Package being shipped to all our stakeholders and 1000+ CX Professionals across India. The package includes a CX Newspaper and a 30-day action calendar that specifically outlines activities to undertake that can potentially change the face of Customer Experience at their end. The same shall be shared on our website for our global audiences.
We will be launching our first #AreYouListening video, focused precisely on the behavior and understanding of the customer.
We will be publishing articles and thought pieces in collaboration with a bunch of industry influencers around how they would like to redefine CX and what’s currently cooking in their kitchens.
We’ve also planned a CX Quiz with a target audience base of over 9000 CX Professionals comprising of the Middle and Top Management. This is in continuation of the NPS Quiz we conducted last week. (Report to be launched soon)
Engaged employees create stellar customer experiences. With that thought in mind, we shall be running dedicated contests throughout the day for our employees across our offices with games and quizzes around CX.
It is all about promoting employee voices and their real-life customer experiences. All employees shall be featured on our website along with their thought pieces and the best article will be shared across on our social channels.
We finally end the week with our biggest case study release ever! – (Stay tuned to get flabbergasted)!
This is the first year Paycor is celebrating CX Day since adopting a CX Strategy in January of this year. We are asking for nominations for internal employees who have been examples of good CX. They will be invited to a lunch with our CEO. All people nominated will get a Thank You letter from our CEO and a trinket labeled with CX Superstar. In addition, we’ll videotape the nominees to share across Paycor to highlight good CX in company-wide events. Customer Service Week is soon thereafter where we will have a bulletin board where people can post or take a Polaroid pic of what CX means to them.
Por tercer año consecutivo celebramos el día de la Experiencia de Cliente realización el evento local CX DAY SCL 2019, donde somos sponsor y organizadores junto al Interaction Design Foundation y Movistar Chile.
Es una jornada 100% gratuita, con grandes exponente locales y sorteo de premios de otros sponsors. Más info en http://posmo.cl/cxday2019/
Software Advice helps small businesses navigate the complex and often overwhelming software selection process. Many small businesses don’t have a dedicated IT department. We’re here to help these organizations by providing a guided experience for technology selection and usage. Software buyers can consult a Software Advice advisor, who will help assess their individual business needs and connect them with the best solutions. Our website also has more than 800,000 validated product reviews, giving buyers insight into how peers in their industry evaluate particular products.
Why are we celebrating CX Day at Software Advice?
Software Advice is hyper-focused on creating a best in class experience for our customers. Our goal for CX day is to highlight the cumulative progress we’ve made in addition to celebrating the employees who have gone above and beyond by continually prioritizing the customer’s best interest.
What are we doing on Tuesday, October 1st?
CX Guest Speaker Presentation: CX VP Analyst at Gartner, Augie Ray, will be joining usT for a presentation about the ROI and
common myths about CX, followed by Q&A.
Internal Awards Ceremony: Software Advice CX Champions 2019: Ceremonial recognition for employees of Software Advice. These employees are nominated by their peers based on the following criteria: Customer First Mentality, CX Innovation, and Going Above and Beyond for Customer Satisfaction.
Key note speech: Software Advice General Manager, Blake Clark, will be delivering a key note speech to employees about the importance of CX and its future place at our company.