CX Futurist
Countdown to CX Day 2018
0
0
0
Days
0
0
Hrs
0
0
Min
0
0
Sec

Monday, October 1

Countdown to CX Day: How Emerging Technologies Are Driving The Future of CX
(Europe Region)

Access Webinar

.5 CEUs available

Join panelists Burkhard Blechschmidt, David Sime and Linda Yeardley and moderator Sue Duris to discuss how emerging technologies like AI, virtual and augmented reality, and blockchain are helping to drive the future of business and CX.

Moderated by:

Sue Duris

Sue Duris, Director of Marketing and CX at M4 Communications

Panelists:

Burkhard Blechschmidt

Burkhard Blechschmidt, Digital Transformation Leader at Cognizant Technology Solutions

David Sime

David Sime, Technical Director at Online Corporate Video Production Ltd

Linda Yeardley

Linda Yeardley, Digital Transformation Director at eGain Communications Ltd

Countdown to CX Day: The CX Futurist
(Americas Region)

Access Webinar

.5 CEUs available

Technologies such as artificial intelligence and machine learning are rapidly getting operationalized, and organizations are striving to leverage these technologies to address source of customer pain points in real-time or near-real time rather than depending on post-transaction surveys.

These technologies are also increasingly present in platforms driving uniform omnichannel customer experience.

The CX Futurist panel will discuss exciting technology trends in the field of customer experience, and how they will impact the future of CX.

Moderated by:

Vasu Rao, Customer Experience Manager at West Monroe Partners

Panelists:

Sue Duris

Sue Duris, Director of Marketing and CX at M4 Communications

Paul Hagen, Senior Principal at West Monroe Partners

Musa Hanhan, Sr Director, Customer Experience & NPS

September 28th
October 2nd