On-Demand
Global Good Morning
Webinars & Panel Discussions
What is CX Anyway?
Innovation Awards
Ten-Minute Takeaways

Global Good Morning!

Webinar & Panel Discussions

Webinar

The Survey Is Dead… A Survival Guide for CX – (October 1, on-demand)

Everyone is sick of surveys – and for good reason. It’s hard to buy so much as a cup of coffee without receiving a survey about it, and customers just don’t believe you’re really listening. Honestly, are your surveys really driving change in your organization? Exactly. CX teams need to look at the implications of this situation for their programs.

In this webinar, Claire Sporton, SVP CX Innovations at Confirmit will tackle this problem head on. She’ll cover ways to identify sources of insight that don’t involve sending yet more surveys to customers, helping to overcome dwindling response rates. She will also look at the importance of text analytics category models that will help you make sense of unstructured feedback, whatever the source.

In this webinar, you’ll learn:

  • How to ensure that your CX program does not “die” along with the traditional survey.
  • Clear steps to ensure that your program becomes a lean, mean change machine that triggers real business benefits.
  • Ways to kick-start your thinking on feedback capture options which are more palatable for your customers but deliver the insight that you need.
View Webinar

Panel Discussions

Core Competency Fresh Thinking Panels Strengthen your CX knowledge and listen to our panel discussions on each of the six competencies of the CXPA CX framework. Explore webinars with thought leaders to refresh and rejuvenate your CX ideas. (October 1, on-demand)

  • Building (and Sustaining) a Customer-Centric Culture
  • Challenges and Opportunities: The Current State of VOC and Where It’s Headed
  • Organizational Adoption & Accountability
  • The Journey towards CX Maturity – The Power of Knowing Where You Are and Where You’re Going
  • Unleashing the Power of Employee Innovation in Experience Design
  • One Size Doesn’t Fit All: Determining the Right CX Success Metric(s) for Your Organization

Building (and sustaining)
a Customer-Centric Culture

– MP3 Audio File –

The Current State of VoC,
and Where it’s Going

– MP3 Audio File –

Breaking Down the Silos –
and Keeping them Down

– MP3 Audio File –

The Journey towards CX Maturity

– MP3 Audio File –

Experience Design & Innovation

– MP3 Audio File –

Metrics, Measurement, & ROI

– MP3 Audio File –

What is CX Anyway?

Innovation Awards Gallery

Innovation AwardsWhat better time to celebrate amazing CX efforts than CX Day? On CX Day, celebrate Innovation Award winners and finalists and learn exceptionally savvy CX approaches. Our CX Innovation Awards are granted to organizations or brands that do not sell CX products or services but have implemented successful CX initiatives. This award highlights achievements and developments in the profession. We take great honor in recognizing the outstanding achievements across the globe. We hope you and your team learn a lot from these accomplished organizations.

Explore finalist submissions and winners’ videos revealing how they create unforgettable experiences for their customers.

See more from the 2019 Innovation Awards here.

10-Minute Takeaway Videos

October 1, on-demand

The CXPA wants to thank all of our CX Day sponsors who have helped make this day possible. They have created 10-Minute Takeaway videos to make this CX Day even brighter. Take a look at this year’s submissions to learn more about what our sponsors have been up to