One of the best parts of CX Day is how far the Customer Experience celebration reaches – all over the world! Choose to view a Webinar, engage in a Twitter Conversation, or join a Panel Discussion – or all three – right from your seat! Get the full experience of CX Day without having to leave your office or home.
Select your Time Zone to find your Online Events schedule:
Broadcast Time: 11 AM ET, October 5, 2016
Topic: To Be Announced
Speaker: To Be Announced
CX Day Webinar
Broadcast Time: 1 PM ET, October 5, 2016
Topic: Leadership Buy-in
Broadcast Time: 3 PM ET, October 5, 2016
Need instructions on how to join the Twitter Chat? Find out here.
Asia-Pacific Online Panel
Broadcast Time: 7 PM ET, October 4, 2016
Topic: Cross-cultural Issues in CX
Europe Online Panel, live from London LNE
Broadcast Time: 9 AM ET, October 5, 2016
Topic: Customer Experience: Beyond Optimisation, Towards Reinvention?
Abstract: The world entered a new era of revolution driven by huge technological, social and economic shifts. These shifts are beginning to redefine the way of doing business and there’s not smart switch business can use that propels it to the Jetsons! Optimising existing customer experiences may not be enough. Off-the-shelf Customer Experience solutions will only get you so far. Is it time to move beyond optimising what you have and focusing on reinventing the customer experience.
Latin America Online Panel
Broadcast Time: 10am ET, October 5, 2016
Topic: Cultural Differences in CX and How People Adapt
Abstract: Customer Experience is an evolving area of focus. We have found that different cultures approach the topic somewhat differently based on how their country’s local practices and how customers are accustomed to interacting with companies. This session will help attendees understand how other countries are approaching CX – defining it, managing and governing the experience and discussing different strategies and tactics. The outcome will be a broader understanding of CX and ideas around how others approach it.
North America Online Panel
Broadcast Time: 4pm ET, October 5, 2016
Topic: B2B Topics: CX as a Practice
Abstract: The journey you have been working on to transform your company’s customer experience has great potential. Customer experience (CX) is at the center of everything we do, from the moment customer researches about our products and services, to the moment they want to purchase our service, how we sell, how we talk to customers, how we simply and promptly answer their questions.
Parlay those CX techniques, learnings, and best practices into invaluable offerings and interactions with your customers. Join this online panel to hear from both CX practitioners and providers who are using strategies to help their customers deliver a better customer experience. Of course, there’s the “up-sell” angle that such an approach enables, but this is more about extending CX practices across your industry, learning from one another, working collaboratively with your customers, and investing in relationships with them that will reap long-term benefits.
- Hear from companies who are doing it: Partnering with their customers to deliver a better customer experience
- Learn the common themes providers see when they talk to businesses about why they need a CX strategy, and discuss methods to combat resistance to the importance/ROI of CX.
- Understand the pros and cons of building a CX team from within your company vs. leveraging external consultants
- Consider the role that a customer-centric practice plays as a foundational component of making this shift.
- You’re already “doing CX” at your company to improve the experience, learn how to extend that to help your customers do it
Question #1: What are the biggest and most common roadblocks to create a customer centric culture?
Question #2: What are some of the key CX Metrics that could be implemented from the start when launching a CX practice? How to tie them to the business goals?
Question #3: What are some best practices to gain Executive support and engagement from the start?
Online Panel, live from Dallas LNE
Broadcast Time: 6pm ET, October 5, 2016
Topic: Design Thinking
Need instructions on how to participate in the Panel Discussions? Find out here.
Featured Online Events
To be announced shortly. Keep checking back with us!