One of the best parts of CX Day is how far the Customer Experience celebration reaches – all over the world! Choose to view a Webinar, engage in a Twitter Conversation, or join a Panel Discussion – or all three – right from your seat! Get the full experience of CX Day without having to leave your office or home.

Select your Time Zone to find your Online Events schedule:

7pm (Oct 4): Asia Pacific Panel
9am (Oct 5): Europe Panel, live from London LNE
10am (Oct 5): Latin America Panel
11am (Oct 5): Keynote Webinar
1pm (Oct 5): CX Day Webinar
3pm (Oct 5): Twitter Chat
4pm (Oct 5): North America Panel
6pm (Oct 5): Online Panel, live from Dallas LNE

6pm (Oct 4): Asia Pacific Panel
8am (Oct 5): Europe Panel, live from London LNE
9am (Oct 5): Latin America Panel
10am (Oct 5): Keynote Webinar
12pm (Oct 5): CX Day Webinar
2pm (Oct 5): Twitter Chat
3pm (Oct 5): North America Panel
5pm (Oct 5): Online Panel, live from Dallas LNE
4pm (Oct 4): Asia Pacific Panel
6am (Oct 5): Europe Panel, live from London LNE
7am (Oct 5): Latin America Panel
8am (Oct 5): Keynote Webinar
10am (Oct 5): CX Day Webinar
12pm (Oct 5): Twitter Chat
1pm (Oct 5): North America Panel
3pm (Oct 5): Online Panel, live from Dallas LNE
8pm (Oct 4): Asia Pacific Panel
10am (Oct 5): Europe Panel, live from London LNE
11am (Oct 5): Latin America Panel
12pm (Oct 5): Keynote Webinar
2pm (Oct 5): CX Day Webinar
4pm (Oct 5): Twitter Chat
5pm (Oct 5): North America Panel
7pm (Oct 5): Online Panel, live from Dallas LNE
10am (Oct 5): Asia Pacific Panel
12am (Oct 6): Europe Panel, live from London LNE
1am (Oct 6): Latin America Panel
2am (Oct 6): Keynote Webinar
4am (Oct 6): CX Day Webinar
6am (Oct 6): Twitter Chat
7am (Oct 6): North America Panel
9am (Oct 6): Online Panel, live from Dallas LNE
12am (Oct 5): Asia Pacific Panel
2pm (Oct 5): Europe Panel, live from London LNE
3pm (Oct 5): Latin America Panel
4pm (Oct 5): Keynote Webinar
6pm (Oct 5): CX Day Webinar
8pm (Oct 5): Twitter Chat
9pm (Oct 5): North America Panel
11pm (Oct 5): Online Panel, live from Dallas LNE
3am (Oct 5): Asia Pacific Panel
5pm (Oct 5): Europe Panel, live from London LNE
6pm (Oct 5): Latin America Panel
7pm (Oct 5): Keynote Webinar
9pm (Oct 5): CX Day Webinar
11pm (Oct 5): Twitter Chat
12am (Oct 6): North America Panel
2am (Oct 6): Online Panel, live from Dallas LNE

Webinars

Keynote Webinar

Broadcast Time: 11 AM ET, October 5, 2016

Topic: To Be Announced

Speaker: To Be Announced

 

CX Day Webinar

Broadcast Time: 1 PM ET, October 5, 2016

Topic: Leadership Buy-in

Moderator: TBD

Speakers: TBD

 

Twitter Conversation

Twitter Chat

Broadcast Time: 3 PM ET, October 5, 2016

Topic: TBD

Speakers: TBD

Need instructions on how to join the Twitter Chat? Find out here.

Panel Discussions

Asia-Pacific Online Panel

Broadcast Time: 7 PM ET, October 4, 2016

Topic: Cross-cultural Issues in CX

 

Europe Online Panel, live from London LNE

Broadcast Time: 9 AM ET, October 5, 2016

Topic: Customer Experience: Beyond Optimisation, Towards Reinvention?

Abstract: The world entered a new era of revolution driven by huge technological, social and economic shifts. These shifts are beginning to redefine the way of doing business and there’s not smart switch business can use that propels it to the Jetsons! Optimising existing customer experiences may not be enough. Off-the-shelf Customer Experience solutions will only get you so far. Is it time to move beyond optimising what you have and focusing on reinventing the customer experience.

Moderator: TBD

Speakers: TBD

 

Latin America Online Panel

Broadcast Time: 10am ET, October 5, 2016

Topic: Cultural Differences in CX and How People Adapt

Abstract: Customer Experience is an evolving area of focus. We have found that different cultures approach the topic somewhat differently based on how their country’s local practices and how customers are accustomed to interacting with companies. This session will help attendees understand how other countries are approaching CX – defining it, managing and governing the experience and discussing different strategies and tactics. The outcome will be a broader understanding of CX and ideas around how others approach it.

Moderator: TBD

Speakers: TBD

 

North America Online Panel

Broadcast Time: 4pm ET, October 5, 2016

Topic: B2B Topics: CX as a Practice

Abstract: The journey you have been working on to transform your company’s customer experience has great potential. Customer experience (CX) is at the center of everything we do, from the moment customer researches about our products and services, to the moment they want to purchase our service, how we sell, how we talk to customers, how we simply and promptly answer their questions.

Parlay those CX techniques, learnings, and best practices into invaluable offerings and interactions with your customers. Join this online panel to hear from both CX practitioners and providers who are using strategies to help their customers deliver a better customer experience. Of course, there’s the “up-sell” angle that such an approach enables, but this is more about extending CX practices across your industry, learning from one another, working collaboratively with your customers, and investing in relationships with them that will reap long-term benefits.

Key takeaways:

  • Hear from companies who are doing it: Partnering with their customers to deliver a better customer experience
  • Learn the common themes providers see when they talk to businesses about why they need a CX strategy, and discuss methods to combat resistance to the importance/ROI of CX.
  • Understand the pros and cons of building a CX team from within your company vs. leveraging external consultants
  • Consider the role that a customer-centric practice plays as a foundational component of making this shift.
  • You’re already “doing CX” at your company to improve the experience, learn how to extend that to help your customers do it

Question #1: What are the biggest and most common roadblocks to create a customer centric culture?

Question #2: What are some of the key CX Metrics that could be implemented from the start when launching a CX practice? How to tie them to the business goals?

Question #3: What are some best practices to gain Executive support and engagement from the start?

 

Online Panel, live from Dallas LNE

Broadcast Time: 6pm ET, October 5, 2016

Topic: Design Thinking

Moderator: TBD

Speakers: TBD

Need instructions on how to participate in the Panel Discussions? Find out here.

Featured Online Events

To be announced shortly. Keep checking back with us!

How to Join a Twitter Chat

Before the Chat:
-Log in to your Twitter account. If you don’t have one, you can easily sign up for a free account.
-Approximately ten minutes before the event starts, do a search in the top right hand corner of the page for #CXDay to view tweets from the moderator and other participants before the chat starts. When anyone tweets with the hashtag #CXDay, it will be visible when you search for and follow the hashtag.
-Consider following the moderator’s Twitter account. Available Twitter handles for moderators are posted above.
-Consider using TweetChat.com to more easily follow the discussion using the hashtag. This feature is also available in apps like HootSuite, TweetDeck and other similar Twitter apps. These modes will automatically include the hashtag into your tweets.

During the Chat:
-The moderator’s questions will be tagged numerically. For example, the first question will be tagged Q1, the second question will be tagged Q2, and so on. When you respond to a particular question, use A1 to indicate you are answering Question 1, A2 to indicate you are answering Question 2, and so on.
-The moderator will guide the discussion and keep the conversation on track.
-If you are participating from within Twitter, be sure to add #CXDay to your response.
-If you’d like to direct a question or response to a particular person, you can do that by including their Twitter handle (for example, @CXPA_Assoc) in your Tweet.
-When using the hashtag, stay on topic. If you want to go off-topic with another participant, you can do so by tweeting directly to them using their handle.
-There are different ways to participate. You can simply watch the conversation unfold, or jump in whenever you’d like. If you are jumping in late, please be sure to check and see what has already been discussed so you can avoid repeating earlier topics.
-Share, share, share! This is a time to network, connect with like-minded professionals, to be heard and to listen. Favorite, retweet and respond to posts that interest you. And have fun!

 

How to Participate in a Panel Discussion

Panel discussions will be 30 minutes long. The first 10 minutes will be spent on a “getting started” discussion for beginning CX professionals, followed by a 5-minute audience Q&A session. The remaining time will be devoted to 10 minutes of “energizing discussion” for experienced CX professionals, followed by a 5-minute audience Q&A session.

During the panels, you will be able to see the moderator and panelists, and you will be able to type your questions in the GoToWebinar chat log.

Platinum CX Day Sponsors