Countdown to CX Day 2018
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2018 – Online Events

Professional Development

 

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Countdown to CX Day: Twitter Chat/#CXChat

Hosts:

Annette Franz, CCXP
Founder and CEO, CX Journey Inc.

Sue Duris
President, M4 Communications


Countdown to CX Day: CX Professional Development
(Asia Pacific Region)

.5 CEUs available

Moderated by:

Anita Siassios, CCXP
Founder of ManagingCX

Panelists:

Troy Barnes
Chief Customer Officer at Pizza Hut

Catherine Thomas
Customer Success Lead at Microsoft

Jane Treadwell-Hoye, CCXP
Customer Experience Design Catalyst at Z Energy NZ


Countdown to CX Day: Adding Value – The Benefits of the CCXP Designation
(Middle East Region)

.5 CEUs available

Moderated by:

Guneet Singh
Director Customer Experience Programs at DocuSign

Panelists:

Pierre El Khoury
Independent L&D Professional

Ian Golding
CEO and Founder at Customer Experience Consultancy

Bala Murthy
Business Director, CRM & CX Practice at Jacobsons Direct


Countdown to CX Day: Taking the Next Step in Your CX Career

.5 CEUs available

Moderated by:

Stephanie Thum, CCXP
Executive Strategist at CXPA

Guest speaker:

Chris Rios
CX Practice Leader at Blue Rock Search

 

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Core Skills

 

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Countdown to CX Day: Customer Insight and Understanding in Africa
(Africa/South Africa Region)

.5 CEUs available

Moderated by:

Julia Ahlfeldt, CCXP
Independent Customer Experience Strategist and Advisor

Panelists:

Masood Bhamjee, CCXP
Chief Experience Officer at Obsessive Customer Demeanor – OCD

Carol Drew, CCXP
Head: Business Intelligence Wealth Management at Nedbank Limited

Ntsholetsang Ikgopoleng, CCXP
Chief Customer Officer at Mascom Wireless Botswana

Clint Payne, CCXP
Senior Manager Customer Experience at MultiChoice South Africa

 

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Soft Skills

 

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Countdown to CX Day: They Don’t Care How Much You Know About CX, Until They Know How Much You Care About CX!
(Americas Region)

.5 CEUs available

Moderated by:

Jon Seiniger
Customer Experience Specialist at Cisco

Panelists:

Mike Davito
President and CTO at VDS

Eric Engwall
President at EG Insight

Leslie O’Flahavan
Owner at eWrite

 

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CX Futurist

 

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Countdown to CX Day: How Emerging Technologies Are Driving The Future of CX
(Europe Region)

.5 CEUs available

Moderated by:

Sue Duris
Director of Marketing and CX at M4 Communications

Panelists:

Burkhard Blechschmidt
Digital Transformation Leader at Cognizant Technology Solutions

David Sime
Technical Director at Online Corporate Video Production Ltd

Linda Yeardley
Digital Transformation Director at eGain Communications Ltd


Countdown to CX Day: The CX Futurist
(Americas Region)

.5 CEUs available

Moderated by:

Vasu Rao
Customer Experience Manager at West Monroe Partners

Panelists:

Sue Duris
Director of Marketing and CX at M4 Communications

Paul Hagen
Senior Principal at West Monroe Partners

Musa Hanhan
Sr Director, Customer Experience & NPS

 

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CX Day

 

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New Ways to Win in B2B by Unifying CX and Customer Success
(CX Day Sponsored Webinar by Medallia)

Medallia Logo

Time: 1:00 PM EST

Presented By:

Paul Hagen
Senior Principal, West Monroe Partners

Jody Moore
Director, Customer Experience Strategy and Operations, Medallia

Dale Weideman
Solution Principal and B2B Practice Leader, Medallia

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Executive Corner – Interviews with C-Suite Executives

Featuring interviews with:

Alison Circle, CCXP
Chief Customer Experience Officer at Columbus Metropolitan Library
CXPA Board Member

Patrick Losinski
Chief Executive Officer at Columbus Metropolitan Library

Alan McLenaghan
Chief Executive Officer at SageGlass (Saint-Gobain)

 

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