Countdown to CX Day 2019

2019  Events

Please explore activities we are preparing for you to take part in on CX Day. All activities will be on-demand and accessible on Oct. 1st to help you spark bright CX ideas.

Global Good Morning (October 1, on-demand)

CX Celebrations Around the Globe Use our directory to find a local celebration and join the fun in person.

Coffee Chats We’ve queued up thought provoking conversation starters to get creativity flowing. (October 1, on-demand)

What is CX Anyway? Get ready… set…go! The story of CX is at your fingertips. Spread the word and share your love for CX with friends and colleagues. (October 1, on-demand)

Competencies Fresh Thinking Panels Strengthen your CX knowledge and listen to our panel discussions on each of the six competencies of the CXPA CX framework. Explore webinars with thought leaders to refresh and rejuvenate your CX ideas. (October 1, on-demand)

  • Building (and Sustaining) a Customer-Centric Culture
  • Challenges and Opportunities: The Current State of VOC and Where It’s Headed
  • Breaking Down the Silos – and Keeping them Down
  • The Journey towards CX Maturity – The Power of Knowing Where You Are and Where You’re Going
  • Unleashing the Power of Employee Innovation in Experience Design
  • One Size Doesn’t Fit All: Determining the Right CX Success Metric(s) for Your Organization

CXPA Innovation Award Winners Gallery The submissions from CXPA’s 2019 Innovation awards are still sizzling hot, hot, hot! Learn from the best and check out over 10 video submissions of effective CX. (October 1, on-demand)

CX Impact Panel featuring Impact Award Winners Don’t miss the reveal of the 2019 Impact Award winners on our webinar. Stay tuned and join the worldwide CX community to hear stories behind the secrets of CX success. (October 1, LIVE! 12 Noon CDT (UTC –5)
Local Look-Ins Peek in on the activity from CX Celebrations around the world. Also, discover how companies celebrate CX across the globe and benefit by sharing with your peers key CX take-aways. (October 1, on-demand)

Ready to Take The Next Step in Your CX Journey? Join a webinar dedicated to help you take control of your career by earning and leveraging the Certified Customer Experience Professional (CCXP) credential.  (October 1, on-demand)

What’s Next for CXPA? Hear from leaders at CXPA on how we’re preparing to serve you better. (October 1, on-demand)

A Worldwide Toast to CX Cheers! Grab your favorite beverage and raise a toast to a favorite CX experience. Close out CX Day with a celebratory toast. Join your CXPA Board and CX community and add your virtual toast to Facebook and tag us. (October 1, on-demand)

Plan ahead and don’t miss our worldwide celebration of CX!

Set a calendar reminder and plan to join the festivities on CX Day. Mark your calendars for Oct. 1 and join us.
Mark Your Calendars