Countdown to CX Day: Twitter Chat/#CXChat
When: Wednesday, September 26, 2018 from 11:00 AM to 12:00 PM (PT)
#CXChat is a live, weekly online Twitter chat hosted by Annette Franz and Sue Duris. During the September 26, 2018 chat, as part of the countdown to #CXDay2018, the conversation will center on professional development for CX professionals. You can access the Twitter chat by searching for the #CXChat hash tag on the day and time noted above.
The Twitter chat is a way to connect, learn, and share best practices from the field and practice of customer experience. Everyone is welcome to check it out and contribute to the conversation—not just for #CXDay2018, but almost every Wednesday, same place and time.
If you’ve never participated in a Twitter chat before, see our step-by-step guide on getting involved here.
Annette Franz, CCXP
Founder and CEO, CX Journey Inc.
President, M4 Communications
.5 CEUs available
The role of the CX Practitioner has evolved over the years, from the isolated few who started the movement, to an orchestra of practitioners who continue to build and sustain great experiences. But, what does it take to maintain the expertise, skill and momentum for a profession and discipline that is stated as the key differentiator companies will compete in in the future?
Please join moderator Anita Siassios, CCXP (Australia) with panelists: Catherine Thomas, Customer Success Lead at Microsoft (Australia), Jane Treadwell-Hoye, CCXP, Customer Experience Design Catalyst at Z Energy NZ (New Zealand) and Troy Barnes, Chief Customer Officer at Pizza Hut (Singapore) to share with us:
- How they have proactively managed their professional development plans throughout their career or in their current role
- What tools or resources they recommend for an effective professional development plan
- What they know now about professional development they wish they knew when they first started their career
Anita Siassios, CCXP, Founder of ManagingCX
Troy Barnes, Chief Customer Officer at Pizza Hut
Catherine Thomas, Customer Success Lead at Microsoft
Jane Treadwell-Hoye, CCXP, Customer Experience Design Catalyst at Z Energy NZ
.5 CEUs available
Please view this webinar to discover the value of taking CCXP certification and the impacts it delivers for CX professionals. We will be hosting a panel discussion with 3 industry recognized experts in the field of CX.
Guneet Singh, Director Customer Experience Programs at DocuSign
Pierre El Khoury, Independent L&D Professional
Ian Golding, CEO and Founder at Customer Experience Consultancy
Bala Murthy, Business Director, CRM & CX Practice at Jacobsons Direct
.5 CEUs available
Join Stephanie Thum, CCXP with guest Chris Rios of Blue Rock Search for a 30-minute discussion on how to take the next steps in your CX career. We will explore:
- What’s changed in the business landscape for aspiring CX professionals over the past year?
- How are CX roles evolving?
- What new skills are being sought after by companies searching for CX talent?
- What is the significance of the CCXP credential in finding career opportunities?
- How should CX pros navigate the “long game” in their careers?
Chris Rios is a member of CXPA and founding partner of Blue Rock Search where he also serves as CX practice leader. We are thrilled to have Chris’ expertise and specialized insights on how CX professionals can think about developing their careers.
Stephanie Thum, CCXP, Executive Strategist at CXPA
Chris Rios, CX Practice Leader at Blue Rock Search