Soft Skills
Countdown to CX Day 2018
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Friday, September 28

Countdown to CX Day: They Don’t Care How Much You Know About CX,
Until They Know How Much You Care About CX!

(Americas Region)

Access Webinar

.5 CEUs available

To create, maintain and sustain a customer experience culture, today’s CX Professional must be equipped with a unique set of skills. Aside from having core skills such as experience or governance design or planning, the individual must also be equipped with a high degree of emotional intelligence. Emotional intelligence is achieved by practicing a number of soft skills such as self-awareness, confidence, communication – just to name a few. This panel will help you understand more about what some of these skills are, and how they can be applied to maximize the success of a customer experience program.

Moderated by:

Jon Seiniger

Jon Seiniger, Customer Experience Specialist at Cisco

Panelists:

Mike Davito

Mike Davito, President and CTO at VDS

Eric Engwall

Eric Engwall, President at EG Insight

Leslie OFlahavan

Leslie O’Flahavan, Owner at eWrite

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