.5 CEUs available
To create, maintain and sustain a customer experience culture, today’s CX Professional must be equipped with a unique set of skills. Aside from having core skills such as experience or governance design or planning, the individual must also be equipped with a high degree of emotional intelligence. Emotional intelligence is achieved by practicing a number of soft skills such as self-awareness, confidence, communication – just to name a few. This panel will help you understand more about what some of these skills are, and how they can be applied to maximize the success of a customer experience program.
Jon Seiniger, Customer Experience Specialist at Cisco
Mike Davito, President and CTO at VDS
Eric Engwall, President at EG Insight
Leslie O’Flahavan, Owner at eWrite