Cisco is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. At Cisco customers come first and an integral part of our DNA is creating long-lasting customer partnerships and working with them to identify their needs and provide solutions that support their success.
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises.
InMoment™ is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer stories to inform better business decisions and create more meaningful relationships with their customers. Through its Experience HubTM, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement solutions to more than 350 brands in 95 countries.
NICE (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions. NICE’s Voice of the Customer and Customer Journey Solutions bring you the power of big data to help your brand differentiate the customer experience. You’ll be able to understand your customer journeys at every step, making sense of your structured and unstructured data and see your organization from the customer’s vantage point. NICE’s solutions create a single customer view that gathers data from every channel, enables you to view each journey in real time, while also helping you listen to how customers feel about your brand. Helping you to craft individual experiences that create loyal customers, brand advocates and the perfect customer love story.
Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Walker provides a broad range of tools and resources for CX professionals. We use predictive analytics, cutting edge technology, and expert consultation to help each client achieve their business objectives. And it works – Walker clients outperform the market by more than six to one!