How to Join a Twitter Chat

Before the Chat:
-Log in to your Twitter account. If you don’t have one, you can easily sign up for a free account.
-Approximately ten minutes before the event starts, do a search in the top right hand corner of the page for #CXDay to view tweets from the moderator and other participants before the chat starts. When anyone tweets with the hashtag #CXDay, it will be visible when you search for and follow the hashtag.
-Consider following the moderator’s Twitter account. Available Twitter handles for moderators are posted above.
-Consider using to more easily follow the discussion using the hashtag. This feature is also available in apps like HootSuite, TweetDeck and other similar Twitter apps. These modes will automatically include the hashtag into your tweets.

During the Chat:
-The moderator’s questions will be tagged numerically. For example, the first question will be tagged Q1, the second question will be tagged Q2, and so on. When you respond to a particular question, use A1 to indicate you are answering Question 1, A2 to indicate you are answering Question 2, and so on.
-The moderator will guide the discussion and keep the conversation on track.
-If you are participating from within Twitter, be sure to add #CXDay to your response.
-If you’d like to direct a question or response to a particular person, you can do that by including their Twitter handle (for example, @CXPA_Assoc) in your Tweet.
-When using the hashtag, stay on topic. If you want to go off-topic with another participant, you can do so by tweeting directly to them using their handle.
-There are different ways to participate. You can simply watch the conversation unfold, or jump in whenever you’d like. If you are jumping in late, please be sure to check and see what has already been discussed so you can avoid repeating earlier topics.
-Share, share, share! This is a time to network, connect with like-minded professionals, to be heard and to listen. Favorite, retweet and respond to posts that interest you. And have fun!


How to Participate in a Panel Discussion

Panel discussions will be 30 minutes long. The first 10 minutes will be spent on a “getting started” discussion for beginning CX professionals, followed by a 5-minute audience Q&A session. The remaining time will be devoted to 10 minutes of “energizing discussion” for experienced CX professionals, followed by a 5-minute audience Q&A session.

During the panels, you will be able to see the moderator and panelists, and you will be able to type your questions in the GoToWebinar chat log.