CX Impact Awards: Congratulations to the 2014 Winners!

CX Impact Awards recognize individuals that are exemplifying excellent customer experience and making an impact on the organization and its customers. From front-line employees to senior leaders, these awards showcase professionals from all backgrounds and industries who have successfully led or supported customer experience, voice of customer, or other initiatives in pursuit of specific customer experience goals within his or her organization on behalf of clients.

Company: Medallia Twitter: @Medallia Blog: http://blog.medallia.com		Company: ACT Twitter:@KatyCobian
Company: Johnson Controls, Inc. Twitter:@KristyElmore		Company: Hagerty Insurance Agency, LLC
Company: Adobe Twitter:@TechCX		Company: Confirmit Twitter:@AnnetteFranz Blog:http://cxjourney.blogspot.com
Company: EXPRESS Twitter:@JKaniaris		Company: Crowe Horwath LLP Twitter:@MorrisMichelleK
Company: EMC Twitter:@CAMuise4 Blog: https://infocus.emc.com/author/carolyn_muise/		Company: Tyco SimplexGrinnell Twitter:@KSharicz Blog: http://kesghr.blogspot.com

Judging Panel

Special thank you to the 2014 CX Impact Award Judging Panel:

Rachel Buckley, Vice President Global Customer Experience, Thomson Reuters
Lou Carbone, Experience Consultant, Experience Engineering
Tabitha Dunn, Managing Director, Customer Insights, Citrix Systems
Ryan Pellet, Senior Vice President, Nexidia and 2013 CX Impact Award Winner
Nancy Porte, VP, Customer Experience, Verint and 2013 CX Impact Award Winner

CX Impact Awards Committee

A big thank you to our CX Impact Awards Committee:

Doug Balson, Ben Easaw, Tammy Feverston, Ian Golding, Jeanne Kocher, Brian Lunde, Sami Nuwar, Roberta O’Keith, Donna Peeples, Lorraine Schumacher and Kevin Zyskowsky.

Award Descriptions

CX Impact Awards recognize individuals that are exemplifying excellent customer experience and making an impact on the organization and its customers. From front-line employees to senior leaders, these awards showcase professionals from all backgrounds and industries who have successfully led or supported customer experience, voice of customer, or other initiatives in pursuit of specific customer experience goals within his or her organization on behalf of clients.

Outstanding Achievement – Practitioner

This award is aimed at individuals from front-line employees to senior leaders who practice excellence in CX within their organization or the CX industry and consistently leads or drives outstanding CX related efforts within their organization or the CX industry.  The nominee inspires excellence in all aspects of the CX disciplines and elevates everyone involved to a new level.  

Award winners will be selected from all company levels including:

• Front-Line Employees
• Managers
• Senior Leadership

Judges will be looking for indication of the following:

• What achievements or contributions has the nominee made to the business or CX industry?
• What measurable impact has the nominee made on the team or organization in the past?
• How does the nominee stand out from the crowd – ensure you include any in-house recognition?
• What steps has the nominee taken to develop themselves in the CX industry?
  
  

Outstanding Achievement – Provider

This award is aimed at individuals who are consultants or vendors in our field dedicated to developing the CX industry through innovative approaches, trained expertise and patient instruction. The nominee inspires excellence in all aspects of the CX disciplines and elevates everyone involved to a new level.  

Judges will be looking for indication of the following:

• What achievements or contributions has the nominee made to the business or CX industry?
• What measurable impact has the nominee made for clients and organizations in the past?
• How does the nominee stand out from the crowd – ensure you include any in-house recognition?
• What steps has the nominee taken to develop themselves in the CX industry?

 

2013 Winners

Check out some of last year’s CX Impact Awards winners! Chosen from dozens of entries, these individuals represent customer experience excellence. You can see all of the 2013 winners here.