CX Impact Awards recognize individuals that are exemplifying excellent customer experience and making an impact on the organization and its customers. From front-line employees to senior leaders, these awards showcase professionals from all backgrounds and industries who have successfully led or supported customer experience, voice of customer, or other initiatives in pursuit of specific customer experience goals within his or her organization on behalf of clients.

FINALISTS:

Brent Boxley, Head of Customer Services at Close Brothers Premium Finance
Debbie Coleman, Faculty; Chief Academic Advisor at Miami University
Paul Conder, Customer Experience Lead at Lenati
Jacqui Darcy, Director of Client Satisfaction at Quality Systems Inc.
Sandra De Zoysa, Group Chief Customer Officer at Dialog Axiata PLC
Merv Giam, Head of Commercial and Marketing at LexisNexis
Saul Gurdus, VP, Insights & Enablement, Customer Experience at Citrix
Kristin Guthrie, Vice President, Customer Experience at Honeywell Aerospace
John Ingersoll, Brand and Customer Experience Executive at CSAA Insurance Group
Matt Inman, Senior Director, Customer Experience Strategy & Design at MaritzCX
Erin Jenkins, Voice of the Customer Manager at Universal Hospital Services
Nikelle Knight, Voice of the Customer Manager at The Results Companies
Stephanie Linville, Director of Research and Pricing at Wheaton World Wide Moving | Berkins Van Lines
Jennifer Maldonado, Sr. Business Analyst, Voice of the Gamer Program Owner at Activision
Karen Mangia, Senior Director / Director, Global Voice of Customer/ Voice of Partner at Cisco
Sonya McAllister, Senior Vice President, Consulting Services at Walker Information, Inc.
Donald Montour, Customer Experience Analyst at Tyco SymplexGrinnell
Nancy Porte, Vice President, Global Customer Experience at Verint
Amy Randolph, Chief Brand Officer at Busey
Dayton Semerjian, General Manager, Global Customer Success and Support at CA Technologies
Mike Wittenstein, Owner at Storyminers

2015 CX Impact Awards Judging Panel:

Karl Sharicz, CX Partners LLC, Principal/Founder, Member, CCXP
Annette Franz, Fidelity Investments, Director/Customer Outcomes, CCXP
Lorraine Schumacher, Verizon OEPT Customer Business Intelligence, Director Operations, CCXP
Noah Grayson, Principal and Senior Vice President, Walker Information, CCXP
Chris Russell, eDigitalResearch, Joint CEO

What distinguishes a CX Day Impact Award Winner?:

Achievements/Contributions

What achievements or contributions has the nominee made to the business, customers and/or the CX industry?

Measurable Impact

What measurable impact has the nominee made on the team or organization in the past?

Distinction

How does the nominee stand out from the crowd? Be sure to include any in-house or customer recognition.

CX Industry Knowledge

What steps has the nominee taken to develop their knowledge and application of the CX competencies?

Outstanding Achievement: Practitioner

This award is aimed at individuals from front-line employees, managers and/or senior leaders who practice excellence in CX within their organization or the CX industry and consistently lead or drive outstanding CX related efforts within their organization or the CX industry. The nominee inspires excellence in all aspects of the CX disciplines and elevates everyone involved to a new level.

Outstanding Achievement: Provider

This award is aimed at individuals who are consultants or vendors in our field dedicated to developing the CX industry through innovative approaches, trained expertise and patient instruction. Nominations can describe either an experience with a named client or overall success with multiple clients. The nominee inspires excellence in all aspects of the CX disciplines and elevates everyone involved to a new level.

 

View the 2014 CX Impact Award Winners