Meet with CX professionals in your area at one of our many in-person events on CX Day. Legions of CXPA members are working together to plan educational and networking events in their area with other organizations hosting too. While events will all have a local flair, attendees can expect speakers, break-out discussions, networking, food and more. Details and registration for the events are available below. All CXPA-hosted Local Networking Events on CX Day are open to the public with complimentary registration.

Check back soon – we’re adding more events all the time!

Featured Local Networking Events:

Some of our local chapters are bringing CX professionals together in Local Networking Events that are truly unique and innovative. Below are some LNE highlights to inspire you, or, if you’re nearby, to encourage you to attend!

London, UK:

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Rant & Rave will host a Thought Leadership event “Build a Great Customer Experience” designed to broaden customer experience knowledge around innovation and best practice in partnership with the CXPA on CX Day 2015. The event will bring together 180 senior execs from some of Europe’s leading organisations.

Registrants include: Telefonica O2, Kindertons, Legal & General, Proctor & Gamble, Corona Energy, AXA, L’Occitane, Old Mutual, Barclays, Holidayextras.com and Immediate Media.

Job Titles Include: Head of Insights, Global Service Design, Head of CX, Director of Customer Service Strategy, Head of Marketing and Head of Web Operations.

The event will take place at the fantastic venue of Legoland Windsor where the audience will hear from some of the industry’s leading experts including:

  • Professor Moira Clark, Head of Strategic Marketing and Customer Reputation at Henley Business School
  • Jason Sharpe, former Managing Director at OVO Energy and senior exec at First Direct and Vodafone
  • Ian Golding, UK Board Member at the CXPA
  • Patrizia Bertini, European Research & Insight Director at Wipro
  • Mark Brill, Director of Strategy, Innovation & Training at Formation and Senior Lecturer in Future Media at Birmingham City University
  • Peter Fisk, CEO at GeniusWorks and Visiting Professor of Strategy, Innovation and Marketing at IE Business School

Learn how to:

  • Make customer feedback fun
  • Gamify the employee experience
  • Innovate around customer engagement
  • Tap in to your inner child to create great customer experiences
  • Ensure your Voice of your Brand comes through in your Voice of the Customer programme

What to expect:

  • Vote in live polls
  • Take part in hands-on demos
  • Contribute to a live infographic
  • See how drones can play a part in CX
  • Collaboratively create customer personas
  • Use LEGO® to better understand your customers
  • Watch videos that will get you thinking in a different way

CX professionals in the London area are encouraged to Register to attend.